Guides & FAQ

Everything about using Bridgewire

Organised by page, so you can jump straight to the part you're using.

👋

Getting Started

Bridgewire connects your messaging apps so text, photos, videos, and documents flow between them automatically. You set up a "bridge" once between a source and destination chat, and Bridgewire keeps forwarding matching messages from then on.
Telegram and WhatsApp today. More platforms are planned — the Connections page will show them as they become available.
First connect at least one Telegram and/or WhatsApp account on the Connections page. Then go to Bridges and select "Create Bridge," choose your source and destination, and save. New messages in the source will start forwarding right away.
📊

Dashboard

Total Messages, Image Messages, and Video Messages show real counts from your account, with the percentage change comparing the last 24 hours to the 24 hours before that.
Figures update each time you load or return to the page. There's no need to manually refresh during normal use.
The most recent messages that crossed any of your bridges, with the bridge name, direction, and delivery status.
🔗

Bridges

A bridge is a saved connection between a source chat and one or more destination chats. It's the thing that actually does the forwarding — connections alone don't move any messages.
Yes — add as many destinations as your plan allows from the bridge's edit screen.
Rules let you control exactly what forwards — for example, only images, or only text, stripping links, or adding a prefix/suffix to forwarded messages. Available on plans that include rules & filters.
A paused bridge stops forwarding immediately but keeps its configuration and history intact — resume it any time from the Bridges page.
Deleting a bridge is permanent for that bridge's configuration. Messages already forwarded remain visible in your Messages history.
🧩

Connections

A connection is a linked Telegram or WhatsApp account. A bridge is what uses one or more connections to actually forward messages. You need a connection before you can build a bridge with it.
Select "Add Connection" on the Connections page, choose the platform, and follow the prompts — Telegram uses a phone number and login code, WhatsApp uses a QR code scan.
A live summary of whether all your connected accounts are currently reachable and forwarding normally.
WhatsApp connections use a linked-device session, similar to WhatsApp Web — these can occasionally drop and need re-scanning, particularly after long periods of inactivity.
💬

Messages

Text, images, videos, and documents that have crossed any of your bridges, each shown with its type, direction, and delivery status.
Usually a temporary connection issue on the source or destination platform. Check Connections for that account's status, and the Logs page for more detail on what happened.
Yes — filter by bridge, platform, message type, status, and date range, or search message content directly.
Yes — the Export button on the Messages page downloads your currently filtered results as a CSV file.
📜

Logs

Messages tracks the actual content that's been forwarded. Logs tracks system-level events — connection state changes, errors, and background activity — useful for troubleshooting.
Info is routine activity, Success confirms something completed normally, Warning flags something worth a look, and Error means something failed and likely needs attention.
Yes — both Export and Clear are available from the Logs page toolbar. Clearing is permanent.
⚙️

Settings

Timezone is set under Settings → Profile; date format, time format, and items-per-page are under Settings → Preferences.
Change it any time under Settings → Security. If you're locked out, use "Forgot password?" on the sign-in page to request a reset link.
Plans differ by number of bridges, connections, monthly message volume, and features like video/document forwarding, rules & filters, and API access. See Settings → Billing for the full comparison.
Only account admins — the Users tab under Settings is only visible to admin accounts, and only admins can approve, suspend, or reset another user's password.